Refund and cancellation policy

Scope

This policy applies to fees and deposits for vendor ledger verification, payment audit support, pre-close ledger health checks, and supplier balance confirmation assistance. It does not cover products we do not sell, such as software licences or physical goods.

Eligibility

Refunds are available when we cancel an engagement for reasons within our control, when a deposit is unused because we cannot offer a mutually workable start date within thirty days of payment, or when written terms in your engagement letter provide a broader right.

Timeframe to request

Refund requests should be emailed to hello@netdatalink.digital within fourteen days of the event giving rise to the request (cancellation notice, missed start window, or disputed charge).

Full and partial refunds

If work has not started and we cancel, prepaid fees are refunded in full. If you cancel more than ten business days before the agreed start date, deposits are refunded minus a scheduling fee of up to twenty percent of the deposit. Cancellations inside ten business days may receive a partial refund reflecting preparation already completed, typically fifty percent of prepaid amounts unless the engagement letter states otherwise.

Non-refundable items

Third-party costs already incurred at your request—such as courier fees for confirmation letters—are non-refundable. Time already spent on document review, sampling, or on-site days is charged and not refundable.

Work already started

Once population or sampling has begun, fees for completed stages are due. Unused future stages may be cancelled with a partial credit agreed in writing.

Deposits

Deposits reserve a calendar window. They are applied to the final invoice when the engagement completes. Unused deposits follow the cancellation rules above.

Rescheduling

You may reschedule once without penalty if you give at least five business days’ notice and a new window is available within sixty days. Further reschedules may incur a fee reflecting calendar disruption.

No-shows

If scheduled on-site or remote sessions are missed without notice, that day’s reserved time may be billed and is not refundable.

Refund process and method

Approved refunds are processed within fourteen business days to the original payment method where possible, or by bank transfer to an account you nominate. Processing times at banks may add several days.

Contact

Refund questions: hello@netdatalink.digital, +886224575362, 10-3HsinglungSt.NuannuanDist.KeelungTaiwan(China).